Entry Clearance Assistant Jobs in Foreign & Commonwealth Office in Islamabad

Job Description (Roles and Responsibilities)

Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment. Incomplete applications will not be considered.

Main purpose of job:

To provide administrative support to the Entry Clearance Officers and managers in providing a high quality efficient visa application processing system to meet published customer service standards.

Roles and responsibilities / what will the jobholder be expected to achieve:

  • Oversee the visa application delivery / collection process from the Commercial Partner (CP)
  • Completing vignette production, Iinvolving the printing off vignettes and sticking them into passports ensuring the details match the passport holder
  • Keeping accurate records and maintaining databases using MS Office applications
  • Management of documents
  • Printing and packing of letters and notices
  • Customer service engagement for VIP and Diplomatic applications that present themselves to the Visa section for priority processing (DAT)
  • Accurately respond to electronic, phone and written enquiries from customers and other stakeholders within benchmark timescales and in line with customer service standards.
  • Participate fully in the appraisal process.
  • Participate in ad hoc tasks in support of specific activities or projects or to cover absences on other desks as directed by the Team Leader.
Essential qualifications, skills and experience

  • The ideal candidate should possess the following skills:
  • Excellent spoken and written English. Please submit with your application either an IELTS certificate at a minimum of level 6.5 or an equivalent qualification, or evidence of secondary/higher education in the medium of English. It is not necessary to provide this proof if you are a citizen of an English speaking country or if you are already employed at the British Embassy.
  • Computer literate with accurate typing skills of at least 25 words per minute and experience of Microsoft Office Applications.
  • The ability to work quickly and reliably with little supervision and meet challenging targets on a daily basis.
  • Adaptable and flexible with a positive attitude to change
  • Proven ability to work quickly and accurately in a target driven environment, prioritising key tasks as necessary.
  • The ability to work effectively in a team environment.

Language requirements:

Language: English

Level of language required: Excellent

Desirable qualifications, skills and experience

Knowledge of Urdu or other regional languages – an advantage but not essential.
Required competencies

Leading and Communicating, Managing a Quality Service, Delivering at Pace
Application deadline Application deadline – day Application deadline – month Application deadline – year

25 October 2019

A1 (L)
Type of Position

Fixed Term
Working hours per week

Duration of Post

12 months

South Asia & Afghanistan

Location (City)

Type of Post

British High Commission
Number of vacancies

Starting monthly salary (PKR)

Start Date Start Date – day Start Date – month Start Date – year

15 November 2019
Other benefits and conditions of employment

Salary Details:

For BHC candidates, the Local BHC Terms & Conditions will apply.

For other than BHC candidates, Basic Salary will be PKR 67,867.

The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.

Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.

Additional information

To Apply:

Please note applications without (a)(b) and (c) will not be considered.

A. Complete the Online Application Form

B. A covering letter which includes examples of how you have met the competencies as listed

C. Complete the Motivation Segment

Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable). They should also inform their current line managers, and check for the eligibility clause if on probation, else the applications will not be considered.

We will accept only online applications by “25 October 2019” midnight.

Please Note:

  • Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
  • Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
  • The appointment will be subject to Police Verification and other checks including references, educational and professional.
  • Applicants must be available in a full time capacity: these are not part time positions.

Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment. Incomplete applications will not be considered.

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
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