Jobs in United Nation VN 2019/263 (P) – Project Coordinator, Case Management (P3) – Amman, Jordan

  • Organization: IOM – International Organization for Migration
  • Location: Amman (Jordan)
  • Grade: P-3, International Professional – Internationally recruited position – Mid level
  • Occupational Groups:
    • Project and Programme Management
    • Managerial positions
  • Closing Date: 2019-10-23

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of
providing resettlement opportunities to 110,000 or more individuals each year. IOM provides a
range of services and support to the USRAP including, but not limited to, case processing,
migration health assessments, cultural orientation training, organized transportation and
administration of a travel loan and collections program. Some 1200 multi-disciplinary staff
members work in support of the USRAP which has an annual budget in the range of USD 200
million. The Department of Operations and Emergencies (DOE), specifically the Resettlement
and Movement Division (RMM), has the organizational responsibility to provide direction,
oversight and guidance to IOM’s global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), the Resettlement Support
Center (RSC) provides critical support and processing services for resettlement to the US. As
part of a Memorandum of Understanding (MOU) between IOM and the US State Department
Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Middle East
North Africa (MENA). RSC MENA prepares applications for adjudication by and provides
support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security
and medical screenings, provides information about arriving individuals to resettlement agencies
in the US and offers Cultural Orientation (CO) training to individuals departing for the US.
Under the general supervision of the Project Manager, RSC MENA and the direct supervision of
the Deputy Project Manager, RSC MENA, the successful candidate will be based in Amman,
Jordan and will have the following duties and responsibilities:
Core Functions / Responsibilities:
1. Provide daily management and supervision of units within the RSC Case Management pillar,
including hiring, providing training and technical assistance, assigning duties and giving
feedback to staff members on their performance on a regular basis to ensure high quality work
and accurate completion of duties within such units as File Integrity, Program Access,
Pre-screening, Field Team, Adjudications Support, Scheduling and Pre-Departure Services.
2. Use reports to monitor the RSC MENA pipeline and coordinate case management activities
throughout the region based on pipeline numbers and mission priorities. Oversee all aspects of
RSC MENA circuit rides, including preparation, processing locations, interpreters, beneficiary
messaging and reporting. Take appropriate action to address processing delays in relation to
circuit rides.
3. Act as a liaison between RSC MENA and the United Nations High Commissioner for
Refugees (UNHCR) on case management activities throughout the region to ensure efficient
resettlement processing, and promote clear and positive communication between RSC MENA In
coordination with the Project Manager and Deputy Project Manager, RSC MENA, liaise with
external partners, including US Embassy staff, Non-Governmental Organisations (NGOs) and
UNHCR on processing throughout the MENA region.
4. Collaborate with IOM JORDAN, IOM JORDAN and RSC MENA counterparts, including the
Project Coordinator, Iraq and the Project Coordinator, Egypt, on resource management,
processing and case issues.
5. Coordinate relevant statistics for the purpose of generating weekly activity and other reports.
Report regularly to Deputy Project Manager and Project Manager, RSC MENA on relevant
activities, problems and solutions related to the workflow and processing pipeline.
6. Provide technical assistance, guidance and information on changes to workflows and
procedures to staff members in accordance with the Worldwide Refugee Processing System
(WRAPS), USCIS, PRM Program Announcements and internal Standard Operating Procedures
7. Draft Standard Operating procedures for RSC MENA and complete site assessment and
evaluation trips throughout the region as needed.
8. Represent RSC MENA at meetings as needed, including with US and UN officials. Prepare
reports, briefings, background information, narratives and statistical reporting as necessary and
9. Maintain and ensure the confidentiality and integrity of all RSC-related information by
implementing control procedures in line with USRAP standards of conduct and data protection
rules. Alert the Deputy Project Manager of any non-compliance to SOPs or codes of conduct by
RSC staff members.
10. Support the overall development of RSC MENA by suggesting potential improvements to
processing activities.
11. Perform such other duties as may be assigned.
Required Qualifications and Experience:
• Master’s degree in Social Science, International Relations, Regional Studies or a related field
from an accredited academic institution with five years of relevant professional experience, or;
• University degree in the above fields with seven years of relevant professional experience.
• Experience in USRAP, particularly in RSC processing activities, such as employment
verification, case creation, pre-screening, USCIS adjudications support, scheduling, field
support and out-processing, is essential;
• Knowledge of USRAP program implementation and familiarity with IOM’s administrative,
financial and business rules and practices is desirable;
• Experience planning, coordinating, overseeing and monitoring RSC circuit rides is a strong
• Strong written and verbal communication skills and ability to effectively communicate with and
lead a team;
• Demonstrated proficiency with the Worldwide Refugee Admission Processing System
• Excellent computer skills and a high level of proficiency in spreadsheet and database
IOM’s official languages are English, French and Spanish.
For this position, fluency in English is required (oral and written). Working knowledge of Arabic,
French and/or Spanish is an advantage.
1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database
Required Competencies:
Values – all IOM staff members must abide by and demonstrate these three values:
• Inclusion and respect for diversity: respects and promotes individual and cultural
differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner
consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed
manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 2
• Teamwork: develops and promotes effective collaboration within and across units to achieve
shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely
manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and
• Accountability: takes ownership for achieving the Organization’s priorities and assumes
responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains
complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators level 2
• Leadership: provides a clear sense of direction, leads by example and demonstrates the
ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling
environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and
communicates a clear strategic direction.
IOM’s competency framework can be found at this link.
Competencies will be assessed during a competency-based interview.
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding
This selection process may be used to staff similar positions in various duty stations.
Recommended candidates endorsed by the Appointments and Postings Board will remain
eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in
the Professional Category of staff members. For this staff category, candidates who are
nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment,
accreditation, any residency or visa requirements, and security clearances.
How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment
system, by 23 October 2019 at the latest, referring to this advertisement.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment
system. The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information please refer to:
Posting period:
Page 4 / 5
From 10.10.2019 to 23.10.2019
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview,
processing, training or other fee). IOM does not request any information related to bank
Requisition: VN 2019/263 (P) – Project Coordinator, Case Management (P3) – Amman, Jordan
(56183208) Released
Posting: Posting NC56183209 (56183209) Released

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